Refund Policy

Last updated: 2026-11-03

We want you to be happy with FinCtrlAI. Every new account starts with a free trial of the paid features, so you can try everything before paying anything.

14-day money-back guarantee

If you are not satisfied with a paid plan, you can ask for a full refund within 14 days of your first payment for that plan, monthly or yearly. No questions asked.

Renewals

Subscriptions renew automatically until you cancel. You can cancel at any time from the Plan & billing page, and your plan stays active until the end of the period you already paid for. Renewal payments are not refunded, and we do not give partial refunds for unused time, except where the law requires it or in the case of a billing error.

Billing errors

If you were charged twice, charged after cancelling, or charged the wrong amount, contact us and we will refund the incorrect charge in full.

How to ask for a refund

Email [email protected] from the address of your FinCtrlAI account, with your order number from the receipt email. Our order process is conducted by our online reseller Lemon Squeezy, the Merchant of Record for all our orders, which sends the refund to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

After a refund

When a payment is refunded, the paid plan ends and your account moves to the Free plan. Your data stays available within the Free plan's limits.

Your rights

This policy does not limit any refund or withdrawal rights you have under the consumer laws where you live. See also our Terms of Service.